Information about Spaced

Terms of use

Spaced Terms of Service

Spaced is an online marketplace that allows you to discover and book music studios and also offer your music studio to artists. Please read our service agreement carefully below prior to using our marketplace and it’s services as it governs your use of our platform.

Importantly, this Usage Agreement contains waivers of class actions and jury trials and an agreement to submit all claims and disputes to binding arbitration in Section 4 below. If you do not agree to all the terms and conditions of this Usage Agreement, including those governing disputes in Section 4, you may not use our platform or services.

Services Agreement

This Spaced Services Agreement (“Agreement”) is a contract between Spaced, Ltd. (“Spaced” or “we”) and the person(s) that are registered with Spaced (“user” or “you”). This Agreement describes the terms and conditions that apply to your use of the Spaced marketplace to book or list venues or other venue services through our website or apps, and governs your venue for other users; and establishes the obligations owed between you and Spaced, and between you and other users.

Throughout this Agreement, the term “Service” means the service allowing you to book space and venue or offer your space/venue and space/venue services to others through our website or apps (the “Platform”). The term Service does not include any services provided by third parties. The terms “User” and “Host” refer to the party Booking or Listing a Space/Venue, respectively.

A “Space/Venue” is the physical space or venue that is made available to an individual or group to use during specific times, and subject to specific Fees and any site-specific terms or limitations. A host may “List” a Space/Venue by providing certain details about the Space/Venue including availability, pricing, and terms or limitations of use; this posting about a venue/space is called a “Listing.”

A user may “Book” a Space/Venue by accepting the times, fees, and any additional terms (such as fees for Additional Services) or limitations of the Listing. A “Booking” is (i) only the grant of a limited, temporary, revocable license to use a Space/Venue, and (ii) if applicable, a contract for Space/Venue Services, in the manner, for the time, and subject to all restrictions provided, subject to this Agreement, and as confirmed through the Platform. The scope of the use, including times, specific fees, and other additional terms or limitations, constitutes a “Booking Agreement” that incorporates the terms and conditions of this Agreement and referenced policies. A Booking does not provide you a lease but only allows you limited access to use the Space/Venue or other service only as permitted in the Agreement and, as applicable, the Booking Agreement.

This Agreement is organised into 5 sections:

    • Section 1: General Terms includes general terms describing your Account including creating an account, accepting or making payments, and describing how we communicate with you.
    • Section 2: Platform and Service describes how you may and may not use the Platform and Service, and also describes how we use any data.
    • Section 3: Spaced Services establishes the obligations of Space/Venue, including how to List a Space/Venue  and what is expected of any Space/Venue Listed through the Service; and the obligations of Users, including Booking a Space/Venue, expected behaviour, responsibility for payment of Fees, and Booking other services.
    • Section 4: Termination, Disputes, and Binding Arbitration describes termination or suspension of this Agreement or your Account, and the process of resolving any disputes. This section contains waivers of both class actions and jury trials, and an agreement to submit all claims and disputes to binding arbitration. Please read this section carefully before accepting this Agreement –you may not use the Platform or Services if you do not agree to this section.
    • Section 5: Additional Legal Terms provides additional legal terms including our ability to update this Agreement, disclaimers and limitations on our liability, and some specific terms for users outside of New Zealand. It also includes other documents governing your use of the Services including our Community Guidelines, Fees, Privacy Policy, and Cancellation and Refund Policy.

    If you have questions about this Agreement, please contact us at [email protected]paced.co.nz Your use of the Platform or Services constitutes your ongoing acceptance of this Agreement, as amended.


    Section 1: General Terms

    1.1 Services

    Spaced provides you access to Services through the Platform. You may access the Platform through our website or apps. You may use the Service to List Space/Venues, Book Space/Venues as a User, communicate with other users, and access your Account.

    You may also be permitted to Book Space/Venue Services (“Space/Venue Services”) through third-party service providers or through the Space/Venue, which may require you to agree to additional terms or conditions. These Space/Venue Services may include Catering, Technician, or other Services that can take place in the Space/Venues. This is however not the main marketplace Service provided by Spaced.

    We are continuously improving the Platform or Service for all users and reserve the right to make changes at any time. Changes we make to the Platform or Service, including discontinuing certain features, affect all users and we try to minimize disruption to users. However, these changes may affect users differently. We are not responsible if any specific changes we make to the Platform or Service adversely affect how you use them.

    1.2 Your Account

    Before using the functionality of our Platform or Services, you must create an account with Spaced (“Account”) and provide us with information about yourself or your company. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Space/Venues or payment information. Any employees, contractors, or third-parties opening a new or using an existing account (collectively, “Agents”) represent and warrant that they have authorization to act on behalf of a person or entity they claim to represent; and if such authorization is not provided by the person or entity, such Agents acknowledge personal liability for all obligations and liabilities arising from or related to use of the Account by such Agents.

    You will be required to provide an email address and password to keep your Account secure (“Credentials”), and agree to keep your Credentials private and secure. You are responsible for any actions taken on your Account using your Credentials whether or not authorized or taken by Agents to List or Book a Space/Venue or Space/Venue Services. You are solely responsible for the actions or communications of your Agents. We are not responsible for and disclaim all liability for use of your Account by your Agents.

    When creating or using your Account, you may be required to provide information about yourself or your Space/Venue. You will only provide Content to us that you own or have authorization to provide, and ensure that the content is accurate and complete. You must keep any content current, including your contact or payment information. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any content. This may include validating your identity or business information, or verifying information about Space/Venues. You will provide us any additional information to verify the accuracy or completeness of any content that you provide and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us as and when we request it, we may suspend or terminate your Account.

    If you are not at least 18 years old, you may not open an Account, access the Platform, or use the Services. Users (including Agents) who use the Services or the Platform to List or Book Space/Venues, Space/Venue Services on behalf of individuals under 18 years old, or provide access or use of Space/Venues by individuals under 18 years old, accept personal liability for all acts or omissions of such individuals.

    You may close your Account at any time by emailing us at [email protected]. You are responsible for all activity associated with your Account made before it is closed including payment of Fees, Taxes, or other Payments; providing use of Space/Venues to Users as previously Booked; or other liabilities caused by or resulting from the use of the Platform or Service. You understand that we may retain content and continue to display and use any public content (including reviews of Space/Venues) provided to us prior to closing your Account.

    At our sole option, we may suspend or terminate your Account.

    1.3 Compliance with Laws

    As used in this Agreement, “Laws” means all applicable federal, state, local, and other governmental laws, regulations, ordinances, codes, rules, court orders, and all recorded and unrecorded private contract, restrictions, covenants and other agreements . You will comply with all Laws applicable to your use of the Space/Venue, Services, Platform, Space/Venue Services, whether as a Space/Venue or User. While we may provide information to help you understand certain obligations of using or listing Space/Venues, we are not authorized to provide and do not provide any legal advice. You are solely responsible for your compliance with Laws and may only use the Platform or Service in compliance with applicable Laws. If you are unsure how to comply with Laws, you should seek legal advice related to Listing or Booking a Space/Venue.

    1.4 Fees and Taxes

    (a) Fees, Overtime. You are responsible for payment of fees, expenses, and other amounts related to Booking (“Fees”). Fees include amounts paid to Spaced, Space/Venues, and Space/Venue Services and as described in our Fees Overview. Spaced receives Fees for providing use of the Service, and Space/Venues receive Fees for Bookings. The specific Fees charged are presented when you request, complete, and pay for a Booking. Please review the Space/Venues individually listed cancellation policy on their Listing prior to submitting a Booking request. You should contact Space/Venues through the Platform before Booking if you don’t understand the Fees listed or their cancellation policy that will be applicable. Please email us at [email protected] at any time if you do not understand Fees or have questions regarding them.

    A Booking provides a limited use of a Space/Venue or Space/Venue Services as described in the Listing and Booking Agreement, if applicable. If you use a Space/Venue or Space/Venue Services beyond the Booking you will be responsible for payment of additional Fees (“Additional Fees”) at the Space/Venues discretion. You are solely responsible for any damage done to the Space/Venue during your Booking.

    While we may facilitate the collection of Fees for Space/Venues and Space/Venue Services, once remitted to Space/Venues, we are not responsible for the return of Fees or Deposits to Users, where applicable.

    (b) Taxes and Fines. You are solely responsible for payment of all taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to Listing or Booking Space/Venues or Space/Venue Services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), usage or permitting fees, duties, and other taxes imposed by municipalities, states, or governments through regulation, ordinance, law, or judicial or regulatory interpretation (collectively “Taxes”). Except as required by Law, Spaced will not calculate, track or pay Taxes or submit Tax reporting on your behalf. You are responsible for all Taxes owed for Booking or Listing a Space/Venue, or providing or using Space/Venue Services including, without limitation, accurate calculation of Taxes due, timely remittance of Taxes to the appropriate taxing authority and maintenance of any required records and accounts. If any taxing authority demands that we pay such Taxes on your behalf, you are immediately liable to us for such Taxes and will reimburse or pay Spaced for such Taxes upon demand. You are also responsible for any penalties arising from your failing to comply with this Agreement including those issued by regulatory or taxing authorities, law enforcement, fire code or safety agencies, or other third parties; or that may be issued by us for losses we or users incur that are based on your failing to comply with this Agreement or misuse of the Platform, Services, Space/Venue, or Space/Venue Services (collectively, “Fines”). You understand and agree that Spaced does not provide you with any advice or guidance of any kind or nature regarding Taxes and that you have been advised to consult with your tax advisor for any required advice or guidance regarding Taxes.

    (c) Payment. You will timely and fully pay any Fees, Taxes, or other amounts you owe under this Agreement. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit). We may set-off any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering Fees, Taxes, or Fines owed, including our attorneys’ fees or expenses.

    1.5 Receiving Payment

    Acceptance and payment of funds between users or Spaced on the Platform (“Payment Processing”) is provided by Stripe. Your use of Payment Processing is subject to the Stripe Connected Account Agreement that includes the Stripe Services Agreement as may be modified by Stripe from time to time (collectively, the “Stripe Agreement”). As a condition using Payment Processing, you must provide accurate and complete information about you and your business and you authorize us to share this information to Stripe. All bank and credit card information is sent directly to and stored with Stripe using their security protocols. Spaced does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the Stripe Agreement, and if the Stripe Agreement is terminated by Stripe you may not be able to use the Platform, or have your Account suspended or terminated.

    We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.

    1.6 Communication and Notices

    We may communicate with you and provide you information or notices regarding your Account or transactions through email or through messaging on the Platform. You will promptly respond to any communications you receive and understand that failure to do so may impact your ability to Book or List Space/Venues, or use the Platform or Services.

    We may send you notices to the email address or physical address included in your Account, through messaging on the Platform. You may send any notices to us at [email protected] . You agree that any email notice from us is considered accepted by you one day after such notice was sent and will have the same legal effect as if it were physically delivered to you.

    You agree to receive any communications from us and transact with us electronically. This acceptance of emails or other electronic messages constitutes your consent and your electronic signature has the same legal effect as physically signing a document. You may withdraw this consent to transact electronically at any point by providing notice to us. However, given that electronic communication is integral to the Platform and the Services, following any such notice we may elect to close your Account.

    If you have problems communicating receiving messages, please first contact us at [email protected].

    1.7 Communication with Other Users

    The Platform allows you to communicate with other users without disclosing sensitive personal contact information. It is your responsibility to use good judgment in the information you provide to other users. You may use the Platform only to List or Book Space/Venues or Space/Venue Services, communicate with us or other users, resolve disputes, or use other functionality we provide to you through the Platform. You may not use the Platform to send messages that are unwanted or unrelated to a Listing or Booking through the Platform, use the Platform to harass or attempt to market other services to users, or send spam.

    We strongly recommend that you should use the Platform to communicate with other users. If you use other means of communication you understand that you may be putting your personal contact information at risk of misuse. You also understand that any communications made outside of the Platform may impair your ability to recover all or some amounts owed to you in the event of a dispute between you and another user.

    We are not responsible for, and disclaim all liability resulting from, any losses or harm to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform.

    Spaced, at its sole option and without notice or any obligation to do so, may from time to time (i) remove communications among users which contain or share personal contact information, or (ii) suspend or terminate the accounts of users that share personal contact information.

    Section 2: Platform and Service

    2.1 Ownership, License, Restrictions

    Spaced owns all right, title, and interest in the Platform, Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this Agreement and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. We may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP by others; or that you are otherwise interfering with the normal operation of the Platform or Service.

    2.2 Community Guidelines

    We have established Community Guidelines that set our expectations for all users on the Platform. You will review and abide by the Community Guidelines whenever using the Platform or Services, communicating with other users, or using or providing use of Space/Venues. If you believe that another user is violating the Community Guidelines, please email us at [email protected]. Spaced shall have no duty to monitor users’ compliance with or to enforce the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.

    2.3 Content

    (a) Posting Content. You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant Spaced a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights.

    (b) Restrictions on Certain Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Space/Venue; (v) contains marketing or promotional content unrelated to the details of a Space/Venue; or (vi) includes sensitive personal information, including payment, contact information, or personal account details.

    (c) DMCA Notices. If you believe that any Content posted violates your copyright, please notify us at [email protected]. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright or authorization to enforce the rights of the copyright owner. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the Digital Millennium Copyright Act (DMCA).

    2.4 Privacy and Data Usage

    Our Privacy Policy describes our collection, use, storage, and sharing personal information. This includes personal information included in Content and information collected through the use of the Platform. We may anonymize, pseudonymize, or aggregate any information, including personal information or content, and use this information for any purpose including improvement of the Platform or Services, or creating or distributing public marketing collateral.

    Section 3: Spaced Services

    3.1 Listing Space/Venues - This section applies to Space/Venues

    (a) Listings. When you List a Space/Venue, you must provide details about the Space including a description, the cost of a Booking, a list of equipment, current pictures, and other details about its potential uses and condition (collectively, “Description”). While it is important to communicate the benefits of your Space/Venue, the Description must be accurate and give potential Users a reasonably good understanding of how they may use the Space/Venue for their Booking. Descriptions may not include any additional contractual obligations or alter Users legal liabilities from those described in this Agreement.

    (b) Transacting with Users. All Space/Venues must comply with our Community Guidelines when Listing a Space/Venue, providing a Description, and in transacting with Users. You are responsible for maintaining the Space/Venue and Space/Venue Services so that Users may reasonably use them as provided in the Description and Booking. Space/Venues must be in good working order and provided to Users in a safe, clean and usable condition as described.

    (c) Conduct and Fees. As a Space/Venue, you are solely responsible for ensuring that Space/Venue complies with all applicable Laws including any local ordinances related to the condition, licensure, or registration Space/Venues for use by Users, and payment of Taxes. We may condition your continued use of the Platform and Services on your providing proof, to our reasonable satisfaction, of your compliance with Laws at any time.

    3.2 Booking Space/Venues and Space/Venue Services - This section applies to Users

    (a) Bookings. As a user, you should review the description and availability to confirm they are appropriate for your Booking. The Platform allows you to confirm any details or ask the Space/Venue any specific questions about the Space/Venue or Space/Venue Services, or confirm the details of a Booking, without sharing your personal contact information. Prior to Booking, you will need to provide payment information through the Platform. Booking Fees will be shown before you complete your Booking. You are responsible for all Fees and Taxes associated with the Booking. All Bookings are subject to the Cancellation Policy listed on each individual Space/Venue Listing.

    When you Book a Space/Venue, you are only provided a license to use the Space/Venue as described in the Booking and confirmed by the Space/Venue, subject to this Agreement and any Booking Agreement. A Booking does not provide you a lease or access or use of the Space/Venue beyond the specified time and Description.

    (b) Conduct and Fees. You will comply with the Community Guidelines and any Booking Agreements throughout the Booking and use the Space/Venue or Space/Venue Services only as permitted or agreed upon and consistent with the Description, and assure that any attendees do the same. During your Booking, you are responsible for (i) the behavior and acts of others in attendance that access the Space/Venue, (ii) ensuring that the use does not exceed any limitations identified in the Booking, (iii) complying with applicable Laws. You are responsible for and accept all liability for any damage done to the Space/Venue during your Booking by yourself or others in attendance whether intentional or not, for your failure to comply with applicable Laws, and for any Fines you incur. You agree the Space/Venue and all equipment will be in substantially the same condition as provided to your or as otherwise agreed in any Booking Agreement and consistent with the Community Guidelines, and to promptly notify Space/Venues of any damage done to the Space/Venue or Amenities.

    3.3 Required and Supplemental Insurance

    (a) Required Insurance. Every user will acquire and maintain all insurance as required by Law and suitable for you or your business. You are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, those attending the Booking, third parties, the Space/Venue, and deciding what coverage, limits and providers are appropriate for you.

    3.4 Cancellations and Refunds

    All cancellations and any refunds that may be available to you are subject to our Fees and all cancellations are subject to the Spaced Cancellation Policy, in addition to any individualSspace/Venue Cancellation Policy as identified on each individual Space/Venues Listing. Spaced is not liable for any fees, expenses, or liability that is not in compliance with the Cancellation Policy for a Listing.

    Section 4: Termination, Disputes, and Binding Arbitration

    4.1 Term, Termination, and Survival

    (a) Term and Termination By User. You consent to this Agreement when you first access or use the Platform or Services, and your continued use of the Platform and the Services constitutes your ongoing consent to this Agreement as amended from time to time. You may terminate this Agreement by closing your Account with us, however this will not immediately terminate any ongoing rights or obligations you or we may have. This includes any obligations to pay for Bookings, to honor any Bookings made before termination, or to pay Fees, Taxes or Fines due; or any liabilities that you incurred prior to termination.

    (b) Suspension or Termination by Spaced. We may suspend your Account--including your ability to communicate with other users or receive payments, or complete a Booking--or terminate this Agreement and your Account at any time including, without limitation, (i) if we believe that the use of your Account poses a risk to Spaced, you, other users, or third parties, (ii) actual or potential fraud by you or on your behalf, (iii) your failure to respond to communications from us or other users, or (iv) your failure to comply with this Agreement or applicable Law.

    (c) Survival. The following provisions will also survive termination of this Agreement: Sections 1.3 (Compliance with Laws), 1.4 (Fees and Taxes), 1.6 (Communication and Notices), 1.7 (Communication with Other Users), 2.1 (Ownership, License, Restrictions), 2.2 (Content), 2.4 (Privacy and Data Usage), Section 3.1(Conduct and Fees) for Space/Venues, Section 3.2(b) (Conduct and Fees) for Users, 3.3 (Required and Supplemental Insurance), 3.7 (Cancellations and Refunds), 4 (Termination, Disputes, and Binding Arbitration), and Section 5 (Additional Legal Terms).

    4.2 Binding Arbitration

    This section describes how disputes or claims arising under this Agreement between you and Spaced or between you and another user (not resolved through the process set forth in Section 4.3) will be resolved. It includes waivers to both a jury trial and your ability to join other plaintiffs as part of a class action. Please read this section carefully before accepting this Agreement—you may not use the Platform or Services if you do not agree to this section.

    (a) Process for Arbitration. Subject to the exclusions provided in Section 4.2(b) and the process provided in Section 4.3, all disputes, claims, and controversies arising under or related to this Agreement between you and Spaced or between you and another user (if not resolved pursuant to Section 4.3 below) will be resolved through binding arbitration as follows:

    • (i) if the amount of the dispute, claim, or controversy is reasonably less than $25,000, resolution shall be administered online by FairClaims (www.fairclaims.com) or another online arbitration provider of our choosing in accordance with their applicable arbitration rules and procedures effective at the time a claim is made. You consent to receive electronic service of process at the email associated with your Account. Where you are delinquent in responding to such process, you will be responsible for any attorney, court, or other fees associated with the delinquency. The party filing the User Dispute will be responsible for payment of any costs associated with that filing, including costs borne by Spaced. As a part of the User Dispute, you may also seek to recover these costs if you prevail.

    • (ii) if the amount of the dispute, claim or controversy is reasonably $25,000 or more, resolution shall be before a single arbitrator and administered by JAMS. This includes but is not limited to any statutory or common law claims relating to breach, enforcement, or interpretation of this Agreement and any Booking Agreement. Any such arbitration will take place in the county where the Booked or Listed Space/Venue is located, unless you and Spaced mutually agree otherwise. The arbitrator will apply the substantive Laws of California. All claims from $25,000 to $250,000 shall be subject to the JAMS Streamlined Arbitration Rules. The Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern all such arbitrations under this Agreement. To initiate such an arbitration, a party will provide a written demand that states both the basis of the claim and the desired relief. Each party irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors). Nothing in this Agreement affects the right of any party to serve process in any other manner permitted by Law.

    Once arbitration is initiated as provided in Subsections (i) or (ii) above, the parties will share the costs of the arbitration, facilities, and arbitration reporters (as necessary) equally except as otherwise determined by the arbitrator. Each party will be responsible for its own attorneys’ fees and legal costs. The arbitrator may award the prevailing party recovery of any of the costs of arbitration or legal fees as they see appropriate.

    The arbitrator may provide for any monetary or other remedies that are available under applicable Law but may not modify the terms of this Agreement or any Booking Agreement. The arbitrator will provide a reasoned decision addressing the specifics of the dispute. The decision is binding and not subject to appeal. The parties will act promptly to respect the decision of the arbitrator, including payment of any amounts owed or taking of any action required.

    Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

    (b) Certain Claims Excluded. Notwithstanding Section 4.2(a), the parties agree that any claims based on ownership or misuse of the other party’s intellectual property—including patents, copyrights, or trademarks—may be brought before the state or Federal courts in California. Either party may also seek provisional remedies for injunctive relief under such claims from a court of competent jurisdiction.

    (c) Class Action and Jury Waiver. Each party agrees that any action or claim arising from or related to this Agreement or any Booking Agreement may only be brought on an individual basis and not part of a class action or consolidated arbitration, or join claims with other users or third parties. Further, each party expressly waives its right to a jury in arbitration and court, where permitted. You may opt-out of this class action and jury waiver described in Section 4.2(c) by emailing us at [email protected] within 30 days of your first use of the Platform or Services. You must include your name, phone number, physical address, and email address in your opt-out notice. This is your only mechanism for opting out of this Section 4.2(c) and failure to do so as described constitutes your consent to this waiver. If you choose to opt out of this Section 4.2(c), please note that all other provisions in this Agreement will remain intact and in full force and effect.

    (d) Conflict of Rules. If any provision of this Section 4.2 is found to be invalid or unenforceable, the reviewing court or arbitrator, as applicable, will interpret or revise the provisions only as minimally necessary to comply with Law. All the other provisions will remain enforceable and intact as written.

    4.3 Disputes Between Users

    This section describes how disputes or claims arising under this Agreement between you and another user will be resolved. Please read this section carefully before accepting this Agreement—you may not use the Platform or Services if you do not agree to this section.

    (a) Initial User Dispute Resolution. You agree to first attempt to resolve any disputes, disagreements, or claims that you have with other users (“User Dispute”) in good faith through the Platform. If you are unable to resolve the User Dispute, you then will submit the User Dispute to us at [email protected]. In our sole discretion, we may (i) require that you submit additional details regarding any User Dispute, and/or (ii) hold any pending payments or reverse any payments already made to you and hold such payments pending final resolution of the User Dispute. We will review the summary and communications made on the Platform. We may, but are not required to, also review communications made outside of the Platform. Upon review and investigation, we will either (a) provide you and the other user our conclusion based on the summary provided, which you agree to accept as final and binding determination with the same force and effect as if determined through arbitration as provided in Section 4.2; or (b) require that the dispute is resolved through binding arbitration adjudicated by a third party as provided in Section 4.2(a). The party filing the User Dispute will be responsible for payment of any costs associated with that filing, including costs borne by Spaced. As a part of the User Dispute, you may also seek to recover these costs if you prevail. Any payments held by Spaced pending final resolution of a User Dispute shall be disbursed by Spaced as determined by Spaced, the arbitrator, or a court of competent jurisdiction.

    (b) User Disputes Under $25,000. After following the process outlined above, if the User Dispute relates to an amount reasonably less than $25,000, you agree to submit the User Dispute to binding arbitration as provided in Section 4.2(a)(i) above.

    (c) User Disputes of $25,000 or higher. After following the process outlined above, if the User Dispute relates to an amount reasonably $25,000 or more, you agree to submit the User Dispute to binding arbitration as provided in Section 4.2(a)(ii) above.

    4.4 Confidentiality of Proceedings

    Any proceedings pursuant to this Section 4 and their results will be maintained as confidential by all parties. Except as may be required by Law, the parties and those persons participating in the proceedings on their behalf will not disclose and will maintain the confidentiality of all materials, testimony, and evidence provided during the proceeding as well as the results of such proceeding. The parties agree to enter into a separate confidentiality agreement or order, as appropriate, to maintain the confidentiality of the proceedings.

    Section 5: Additional Legal Terms

    5.1 Right to Amend

    We may amend or modify this Agreement at any time by posting the modified Agreement on our website, sending you a copy via email, or otherwise communicating the amendment to you through the Platform. Your continued use of the Platform or Services after we amend or modify this Agreement constitutes your consent to the revised Agreement.

    5.2 Cancellations

    Spaced is not responsible or liable for nonperformance caused by communication failures or nonperformance of Space/Venues.

    Cancellations of Bookings, whether with or without cause, or caused by events outside of your reasonable control, are subject to individual Space/Venue Listing Cancellation and Refund Policy. Please review it carefully before Booking a Space/Venue or Space/Venue Services.

    5.3 No Assignment

    You may not assign this Agreement or any rights granted to you, including operation or management of your Account, without our prior written consent. Any attempt to do so without our prior consent will be void. We may assign this Agreement upon notice to you as part of a sale or transfer of part or all of our business. Any permitted transfer will inure to the benefit of and bind any successors in interest.

    5.4 Disclaimers

    SPACED PROVIDES THE PLATFORM AND SERVICE TO LIST AND BOOK SPACES/VENUES AND SPACES/VENUES SERVICES, AND COMMUNICATE WITH OTHER USERS. WE ARE NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR PROVIDING, OR FOR THE CONDITION OR NATURE OF, ANY SPACES/VENUES OR SPACES/VENUES SERVICES. SPACES/VENUES, USERS, AND SPACES/VENUES SERVICE PROVIDERS ARE INDEPENDENT THIRD-PARTIES AND ARE NOT AFFILIATED, CONTROLLED BY, OR EMPLOYED BY SPACED. SPACES/VENUES SET THEIR OWN PRICES, USE THEIR OWN FACILITIES AND RESOURCES, AND MAY CONDITION USE OF SPACES/VENUES OR SPACES/VENUES SERVICES AS THEY FEEL IS APPROPRIATE FOR THEIR BUSINESS.

    YOU UNDERSTAND AND AGREE THAT USE OF THE PLATFORM AND SERVICES ARE AT YOUR OWN RISK. SPACED IS NOT RESPONSIBLE FOR PERFORMING AND DOES NOT PERFORM BACKGROUND CHECKS ON USERS, SPACES/VENUES, OR SPACES/VENUES SERVICES PROVIDERS (INCLUDING CRIMINAL OR CIVIL CHECKS); DOES NOT REVIEW THE CONDITION OF SPACES/VENUES OR ENSURE THAT THEY COMPLY WITH EXISTING LAW, MEET ANY SPECIFIC REQUIREMENTS, OR ARE CONSISTENT WITH THEIR DESCRIPTION; AND DOES NOT GUARANTEE PERFORMANCE OF ANY USER OR THIRD PARTY. ANY INFORMATION PROVIDED TO YOU REGARDING USERS, SPACES/VENUES, OR SPACES/VENUES SERVICES PROVIDERS IS ONLY PROVIDED TO FACILITATE YOUR USE OF THE PLATFORM AND IS PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY. SPACED DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, THAT ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS ACCURATE OR COMPLETE, OR THAT ANY USERS, SPACES/VENUES, OR SPACES/VENUES SERVICES PROVIDERS WILL BE PROVIDED TO YOU AS DESCRIBED. SPACED DISCLAIMS ALL RESPONSIBILITY FOR AND LIABILITY RESULTING FROM THE NEGLIGENCE, INTENTIONAL MISCONDUCT, OR CRIMINAL ACTIVITY OF ALL USERS OR THIRD PARTIES, OR ANY INJURY OR PROPERTY DAMAGE THAT OCCURS TO YOU, THIRD PARTIES, OR PROPERTY WHILE ACCESSING OR USING SPACES/VENUES OR SPACES/VENUES SERVICES.

    THE PLATFORM AND SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY FOR YOUR PARTICULAR USE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM THAT THE PLATFORM OR SERVICES ARE FREE FROM ERROR OR VIRUSES; THAT THEY WILL NEVER CAUSE HARM; THAT THEY MEET OR BE SUITABLE FOR YOUR NEEDS OR REQUIREMENTS; THAT THEY ARE ALWAYS AVAILABLE; OR THAT THEY ACCURATELY REPRESENT SPACES/VENUES OR SPACES/VENUES SERVICES PROVIDERS. WE EXPRESSLY DISCLAIM ANY OBLIGATION TO CORRECT ERRORS, EVEN THOSE THAT WE ARE AWARE OF, AND MAY CHOOSE TO DISCONTINUE OPERATION OF THE PLATFORM OR SERVICE, OR FEATURES OF EITHER, AT ANY TIME.


    5.5 Representations and Warranties

    By opening your Account, you represent and warrant that (a) you are authorized to use the Platform and Services and have authority to execute this Agreement; (b) that you have only one Account with us and have not had an Account terminated by us previously; (c) all information provided to us is accurate and complete; (d) you will not use the Platform or Services in violation of Law or the Community Guidelines, to commit fraud, to deceive other users, or for any other improper purpose; and (e) you are authorized to provide any Content to us.

    When using the Platform or Services as a Space/Venue, you further represent and warrant that (f) you are permitted under applicable Laws to List any Space/Venues provided; (g) your Listing of a Space/Venue and the Space/Venue itself comply with applicable Laws; and (h) you will reasonably facilitate the use of, and not obstruct the use of, the Space/Venues as Booked by Users.

    When using the Platform or Services as a User, you further represent and warrant that (i) you will comply with any Booking Agreements; (j) you will not use Space/Venues or Space/Venues Services in a manner that violates Laws or Community Guidelines, or that facilitates the violation of either by third parties; and (k) that any payment Credentials provided to us may be used as described in this Agreement.

    5.6 Indemnities

    You will indemnify, defend and hold Spaced and its owner(s), agents, members, information providers, attorneys, or affiliates (collectively, “Spaced Affiliates”) harmless against all third-party claims, liabilities, losses, damages, and related expenses (including reasonable legal expenses) (collectively, “Claims”) arising from or related to (a) provision of your Space/Venue (for Space/Venues) or Space/Venue Service (for Space/Venues), or use of Space/Venues or Space/Venue Services (for Users); (b) Content you provide through the Platform; (c) your failure to comply with Laws; (d) your providing of information to us that is inaccurate or incomplete, (e) your breach of any of your obligations under this Agreement, and (f) any contract or other agreement between you and any other user other than through the Platform. This indemnification will survive termination of this Agreement.

    5.7 Limitations of Liability

    EXCEPT TO THE LIMITED EXTENT OF THE SPACED FEES (AS DEFINED BELOW) UNDER NO CIRCUMSTANCES OR ANY LEGAL THEORY WILL SPACED OR ITS OWNERS, AGENTS, MEMBERS, INFORMATION PROVIDERS, ATTORNEYS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER BASED UPON OR ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, OR SPACES/VENUES OR SPACES/VENUE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH THE PLATFORM OR SERVICES, OR ANY CONTENT CONTAINED THEREIN, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLATFORM AND SERVICES.

    AS USED HEREIN, “SPACED FEES” SHALL MEAN THE AMOUNT PAID BY YOU TO SPACED, EXCLUDING ANY AMOUNTS THAT WERE PAID OR PAYABLE TO SPACES/VENUES OR SPACES/VENUES SERVICES, FOR USE OF THE PLATFORM OR SERVICES.

    THE LIMITATION OF LIABILITY SET FORTH ABOVE APPLIES TO THE EXTENT PERMITTED BY LAW.

    5.8 Additional Terms for Users outside New Zealand

    We may allow for the use of the Service to List Space/Venues outside of New Zealand. Where this is permitted, you will be required to ensure that your use of the Service, including Listing or Booking, as applicable comply with all Laws specific to your country, province, or region. European users may be required to provide information to assist with our collection of VAT or other indirect Taxes, or evidence of your exemption such Taxes.

    5.9 Entire Agreement; Interpretation

    This Agreement together with any Booking Agreement constitutes the entire agreement between you and Spaced governing your use of the Platform or Services. This Agreement supersedes all prior understandings or agreements between you and Spaced. As between you and Spaced, this Agreement controls over any conflicting terms in a Booking Agreement except where expressly stated otherwise and agreed upon in writing between the parties.

    Any monetary amounts described in this agreement will be in NZD and “$” will be read to mean New Zealand Dollars.